- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs ONLY if the return is a result of OUR error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All returns cases are subject to an approval process
We can ship to virtually any address within Australia. We do not currently ship internationally.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can view the status of your order in our order status page. Please note that you will need to be logged in for the status of your order to show. Also, if you checked out as a "guest" you will not be able to check the status of your order online, in which case you are welcome to call us on 0264923533